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Frequently Asked Questions

Q:    What are the hours of operation?
Q:    Why does the Carwash close during severe winter weather?
Q:    I lost money at the Carwash, who can I call for a refund?
Q:    I have a suggestion, who should I contact?
Q:    Why does the Kutztown Carwash use Tokens?

Answers

Q: What are the hours of operation?

A: Kutztown Car Wash is open 24 hours a day, 7 days a week.

Q: Why does the Carwash close during severe winter weather?

A: We close during severe winter weather for 2 reasons.
a) Your safety - we need time to clear the carwash of snow and ice.
b) To keep prices down - Our bay floors are heated. Keeping them clear of snow, ice, and water during severe winter weather would cost a fortune, we would need to permanently raise prices to remain open during these times.

Q: I lost money at the Carwash, who can I call for a refund?

A: Please refer to the Refunds page for information about how to request a refund.

Q: I have a suggestion, who should I contact?

A: We'd love to hear from you! Please send us a message from our Suggestion Box. Thanks!

Q: Why does the Kutztown Carwash use Tokens?

A: Customer convenience in dealing with less coins.
Helps keep prices low by reducing insurance premiums.